The AI Leadership Circle for Executives was born out of frustration shared by two leaders from very different worlds.
Both Mamoun & Ladislau came to the same conclusion: 80% of AI initiatives fail not because of technology, but because leaders face the challenge alone.
That’s why Mamoun and Ladislau joined decided to create the The AI Leadership Circle a confidential, invite-only forum where executives could trade truth instead of hype, benchmark against peers instead of vendors, and finally move AI from pilots to profits. Eventually to give executives a confidential peer forum to de-risk AI adoption, accelerate results, and amplify leadership authority. And connect them with like-minded people.
Mamoun Alamouri
after nearly two decades at the forefront of enterprise technology and AI, saw a familiar pattern: executives in the GCC being dazzled by vendor slides, running endless pilots, and then watching projects stall before delivering impact. He knew the problem wasn’t the tech itself it was the lack of trusted peers to pressure-test ideas and share what actually works.
Ladislau Batalha
CEO of the International Customer Experience Institute (ICXI), with 20 years in telecom, banking, fintech, and global BPOs—Microsoft, Facebook, Vodafone, Etisalat. Having seen billions lost on failed transformations, he now advances CX standards, sharing knowledge, and innovation—helping firms enhance customer and employee CX with accountability at executive level.
Mamoun Alamouri
Mamoun Alamouri is a technology leader, AI entrepreneur, and community builder with nearly two decades at the forefront of enterprise sales and innovation. He has held senior roles at leading American AI and technology firms before founding Smorchestra.ai, an agency-tech venture that designs AI-driven sales and marketing machines to help businesses scale with proven systems and AI that works.
Throughout his career, Mamoun has witnessed the repeated failure of technology projects a pattern he studied in depth during his MBA thesis. His research revealed that the core cause is estimation error: misjudging time, scope, and outcomes. This insight shaped his lifelong mission to help executives de-risk AI adoption through frameworks, peer validation, and practical execution.
Mamoun’s focus today is on helping businesses move from AI pilots to production impact, building repeatable frameworks that drive measurable ROI. A frequent speaker and advisor, he is also co-founder of the AI Leadership Circle, where he aims to helps leaders cut through the hype, share what actually works, and strengthen their influence in the boardroom.
Ladislau Batalha
Ladislau Batalha is a senior executive with over 20 years of global experience in customer care, contact centers, and customer experience, spanning telecom, banking, insurance, retail, travel, fintech, and hospitality. He has led CX and automation strategies across Europe, the Middle East, Africa, and South America, working with companies including Etisalat, T-Mobile, Vodafone, NOS, Microsoft, Google, Facebook, and Uber.
As Founder and Managing Director of LAB Experience, a Dubai-based consulting firm with a global footprint, Ladislau specializes in pragmatic strategy, process optimization, and multi-channel automation (voice, chat, apps, bots). He is known for designing and executing strategies that raise customer satisfaction, drive measurable efficiency improvements, and deliver sustainable ROI for global enterprises.
A passionate advocate for innovation in customer experience, Ladislau thrives in multicultural environments and has built a career helping organizations embrace self-care and automation while keeping the customer at the center. Today, he brings that expertise as co-founder of the AI Leadership Circle, ensuring leaders have the peer knowledge and accountability needed to turn technology investments into real business outcomes.